What type of human metrics is used to measure the impact of your program and assess management of human risk?

Impact metrics are crucial for evaluating the effectiveness of programs aimed at mitigating human risk within organizations. These metrics focus on analyzing outcomes related to human behavior, especially in terms of how training, awareness campaigns, or policy changes have influenced employees' actions and decision-making processes regarding security practices. By using impact metrics, organizations can assess whether their training programs or security initiatives successfully change behaviors and reduce risks related to human factors.

For instance, an organization might use impact metrics to review the reduction in security incidents following a cybersecurity awareness campaign or the improvement in compliance rates with security protocols after conducting targeted training sessions. This kind of quantitative or qualitative analysis helps validate the efforts made to foster a culture of security and can guide future initiatives.

The other types of metrics, while valuable in different contexts, serve distinct purposes. Efficiency metrics assess how well processes are functioning, often in terms of productivity or resource usage, while compliance metrics focus on adherence to regulations and standards. Awareness metrics gauge how well individuals understand security policies and procedures, but they don't explicitly measure the tangible impact of those awareness efforts. Impact metrics encompass a broader assessment of outcomes, which is why they are the most appropriate choice for measuring the effectiveness of programs aimed at managing human risk.